[ILUG-BOM] A suggestion
shuvam.misra at merceworld.com
Mon Dec 27 17:27:37 IST 2010
As always, very sensible points.
I was wondering, is it possible for Rajagopal and like-minded chaps to
do something if they _don't_ create an umbrella organisation? I'm
thinking like a bunch of medical specialists who are 'visiting
specialists' at a hospital. The patient treats the hospital as a
convenience single-point of access and operational services (paying money
at a common counter, booking appointments through a common telephone
operator, etc), not delivery assurance.
Do you think there's any chance that this sort of loose collection may
Personally, I am not sure it'll work, because I feel that the customer
has to have more than a minimum level of maturity to make use of such an
offering, and IMHO the Indian IT services/solutions customer does not have
that maturity, in most cases. He'll want a single umbrella organisation
and a single contract. But I was just wondering -- what do you all think?
On Fri, Dec 24, 2010 at 07:09:49PM +0530, Raj Mathur (राज माथुर) wrote:
> On Friday 24 Dec 2010, Rajagopal Swaminathan wrote:
> > We see a lot of professionals and SMBs who are member of this list.
> > I was wondering if we all can form a sort of service network of
> > professional for various solutions using open/mixed source.
> We had discussed this concept in detail in various ILUGD meetings (and
> eatings) for a long time. While the concept is excellent, there are a
> few practical problems in implementation that we discovered, so I'll
> share those and leave the floor to discussion on how they can be solved.
> The first issue is that of management and infrastructure. Considering
> our clients are corporates, education institutions and Government/NGOs,
> it is more or less imperative that there is a single umbrella
> organisation whom they can contact for support. The umbrella
> organisation itself can take support requests from clients, distribute
> to independent consultants internally, manage payments and track project
> progress. As a client, I would want a single point of contact.
> So far so good. The issues that arise from having an umbrella
> organisation, however, include:
> - What if more than one consultant is qualified to pick up a given lead?
> How does the umbrella organisation decide internally which consultant
> the lead should go to?
> - How do you rate the effectiveness of consultants? If you and I are
> charging respectively Rs 100 and Rs 10 for the same service, presumably
> there is a qualitative difference between the sort of work we do which
> justifies your higher rates. However, that is extremely difficult to
> measure, and clients usually aren't in a position to evaluate core
> technical competence vs hot air blustering. Sending the wrong
> consultant to the wrong client will result in the organisation (and
> FOSS) getting a bad name.
> - What happens if a consultant commits and doesn't deliver? We need to
> devise some framework by which consultants can be lined up so that if
> the first one fails there is another one ready to step into her shoes to
> keep the project going. Again, failure to do this will result in severe
> lack of client confidence. We also need to define success and failure
> metrics in advance of projects, so that slippages can be clearly
> identified and detected.
> Apart from the organisational problems, there is also the issue of
> continuity. We need to set systems in place that consultants are
> mandated to use which describe the work done by them in fine detail.
> This is required so that if one consultant is unable to take a second
> project from her client, the next consultant has access to all the
> configurations and customisations (with detailed reasons) so that she
> doesn't have to spend days just trying to figure out how things are
> currently working.
> This is not an exhaustive list by any means, but hopefully should serve
> as a starting point for further thought.
> -- Raj
> Raj Mathur raju at kandalaya.org http://kandalaya.org/
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> PsyTrance & Chill: http://schizoid.in/ || It is the mind that moves
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